It's not uncommon for new homeowners to throw a housewarming party.
That happens with clients of Signature Homes, but it's not the first celebration to christen the biggest purchase of their lives.
When the happy homeowners are handed their keys, Signature staff hold a "possession party" — complete with a gift and a thank-you card for choosing the Winnipeg-based business.
It's just one of the personal touches that's, well, a signature of Signature Homes.
From the moment someone contacts the company to enquire about building a new home, the customer service stands out.
The staff of six speak a combined five languages aside from English, including Cantonese, Mandarin, Tagalog, French and Guyanese.
"It really helps," says Signature Homes general manager Gerry Mawhinney. "A lot of buyers these days are relatively new citizens.
"Everyone wants to feel comfortable. We pride ourselves on teamwork and being honest and ethical."
Customer service has been enhanced since Signature Homes welcomed new management last year. The company has been in Winnipeg since 1969, and was acquired by third-generation Brandon-based family business J&G Group.
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It continues to provide innovative, affordable homes in Winnipeg neighbourhoods such as Bridgwater and South Pointe, and, starting this year, the new Bonavista neighbourhood.
During the building process, clients appreciate the emphasis Signature Homes places on open communication at every step of the way — from going over blueprints of the design to walk-throughs of the home at the framing stage to ensure everything is just as they envisioned.
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Clients can add custom elements and upgrades to standard homes to suit their own style and budget — it's sort of an "a la carte system," Mawhinny says.
"The functionality of one person is different than someone else for their lifestyle."
Even after clients move into their new homes, Signature staff are available to answer any questions and ensure they know how everything works.
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"Your home is the framework where your life story is largely written – that's what we're looking to build for our customer," Mawhinney says.
Signature Homes has 4 gorgeous show homes on display at this Fall's Parade of Homes. Visit all of them at 205 Bonaventure Dr. E. in Bonavista, 31 Eaglewood Dr. in South Pointe, 30 Del Monica Rd. in Bridgwater Trails and 23 Del Monica Rd. in Bridgwater Trails. You can also visit them online at www.signaturehomes.ca